Frequently Asked Questions
Q.How do I place a rental order?
A.Instead of placing your rental order by phone or email, you can select your items, add them to a cart and check out directly through our website. You can place your order at any time of day or night, whenever works best for you. If you have any questions though, please don't hesitate to call us at 716-437-3339 or text us at 716-260-5369.
Q.When should I place my rental order?
A.We recommend that you submit your rental order as soon as you know the details of your event so that we may check the availability of your desired rental items and delivery/pick-up dates. Your order must be received and finalized a minimum of two (2) business days prior to the delivery date for the order to be processed in our system.
Q.Can I make revisions to my order after it's been submitted?
A.You may make revisions to your order up to three (3) business days prior to delivery. Should you need to make revisions less than three (3) business days prior to delivery, please call 716-4FREDDY (716-437-3339) for assistance.
Q.Do you only work with event professionals?
A.We are proud to work with clients of all backgrounds on their special events of any size.
Q.Do you charge a Damage Waiver Fee?
A.Yes, we charge a Damage Waiver fee of 7% of your rental order. The damage Waiver Fee covers rental items that have minor damages caused by normal wear and tear usage our products may endure during your event.
The Damage Waiver Fee is non-refundable and is also taxable.
The Damage Waiver fee does not cover:
- Theft or missing equipment
- Damage resulting from vandalism, intentional or improper use
- Damage due to items being left out in inclement weather
- Damage to motors or electrical appliances caused by improper current/voltage
The Damage Waiver Fee is non-refundable and is also taxable.
The Damage Waiver fee does not cover:
- Theft or missing equipment
- Damage resulting from vandalism, intentional or improper use
- Damage due to items being left out in inclement weather
- Damage to motors or electrical appliances caused by improper current/voltage
Q.What other fees may apply to my order?
A.Your order may incur additional fees or charges if any of the following occur:
- A redelivery fee will be charged if a return trip is required due to an error on the customer's part.
- If the customer fails to communicate properly or is a no-show for a scheduled appointment.
- If the event location lacks power and a generator is needed, but was not previously ordered.
- 50 feet of hose and extension cord are included. If additional supplies are needed there will be a charge.
- Any requested add-ons at the time of delivery
- Any intentional damage to items.
- A redelivery fee will be charged if a return trip is required due to an error on the customer's part.
- If the customer fails to communicate properly or is a no-show for a scheduled appointment.
- If the event location lacks power and a generator is needed, but was not previously ordered.
- 50 feet of hose and extension cord are included. If additional supplies are needed there will be a charge.
- Any requested add-ons at the time of delivery
- Any intentional damage to items.
Q.Do you set up and breakdown the rental products?
A.Our Delivery/pick-up teams will set up and break down most of our rental products at no additional charge including bounce houses and tents. Tables and Chairs are an additional charge to set up, otherwise we deliver them for you to set up how you'd like.
Q.Can I pick up my rental order from your warehouse?
A.Our staff will deliver, setup and take down all the party rental equipment ordered. (bounce houses and tents)
However, if you are ordering tables and chairs ONLY then you will have the option of picking up these items from our office. Feel free to call us with any questions.
However, if you are ordering tables and chairs ONLY then you will have the option of picking up these items from our office. Feel free to call us with any questions.
Q.Do you have an order minimum?
A.Yes, our order minimum is $100.00, which is to be met with products and does not include delivery/labor charges or sales tax.
Q.How can I view product pricing?
A.You can view product pricing by simply browsing our website.
Q.What is your standard rental period?
A.The price of our rental equipment is from 12 pm the day of your event until 10 am the day after. Delivery can take place anywhere from 1-3 days prior and pick up can take place anywhere from 1-3 days after.
Q.What happens if i don't use part of my rental order?
A.We do not issue refunds for any unused products.
